All purchases are packed with care and attention. Please provide a FULL address and telephone number. Telephone number is not essential but it is a great help to the courier if they are having difficulties delivering. We do our best to get your purchase to you in the specified time. If we experience extreme weather conditions such as ice and snow then this time may falter.
Orders usually arrive within the specified time. In the case of a lost or delayed item we need to wait at least 14 days after dispatch before a replacement can be issued.
If you feel that our product is not to a high standard then you are welcome to return it within 30 days for a refund or exchange. You will need your invoice or order number to do this.
If you change your mind within 30 days then we are happy to refund or exchange the item. To do this, the product must be returned with all tags, labels still attached and in the condition it was sold in. You will need your invoice or order number to do this.